At Salal Wholesale Supply Co., we maintain transparent and fair return and refund practices in accordance with wholesale standards and applicable marketplace policies.
Returns
All returns must be requested and approved in advance. Unauthorized returns will not be accepted. Return eligibility, timeframes, and conditions may vary depending on the product category, order type, or fulfillment method.
For orders fulfilled through third-party platforms such as Amazon FBA, returns are processed strictly in accordance with Amazon’s Return Policy.
Refunds
Refunds are issued only after the returned item is received and inspected. Approved refunds will be processed to the original payment method, subject to applicable deductions such as restocking fees, shipping costs, or handling charges where applicable.
Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene, customization, clearance, or special-order conditions. These details are communicated at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us promptly with relevant order details and supporting evidence. Claims must be submitted within a reasonable timeframe after delivery.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or covered by marketplace-specific policies.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
How to Request a Return or Refund
To request a return or refund, please contact our customer care team with your order details:
Approved returns may be sent to the following address:
📍 Salal Wholesale Supply Co.
1555 N. Chrisman Rd.
Tracy, CA 95304
USA